Delivery & Installation Support

Light Avenue coordinates delivery and installation support for eligible orders in Singapore. Delivery and service availability may vary by product, location and order requirements.

Singapore delivery charges

Free delivery for bulk-item purchases above $400.
Free delivery for package-deliverable purchases above $200.
Orders below these thresholds are charged $15 per trip for package-size items and $60 per trip for bulk items to one Singapore location.

Delivery attempts

One delivery attempt will be made to the address stated on the order. If a further delivery attempt is required, a $60 per-trip charge may apply.

Delivery and installation scheduling

Delivery dates and times are approximate and subject to logistics availability.
Changes to delivery or installation arrangements should be requested at least 7 days in advance.
Requests made within 3 days may be treated as urgent and may be subject to availability and additional charges.
For rescheduling, our team will review logistics availability and provide alternative dates where required.

Before delivery

All outstanding payments must be completed before delivery. Cash on Delivery is not accepted unless specifically approved.
Please provide accurate delivery details, including access restrictions, obstacles or special requirements.
If the purchaser is unavailable, please appoint an authorised representative to receive and inspect the goods.

Inspect your order upon delivery

Please inspect all goods upon receipt and check the quantity, model, colour, size, visible condition and included parts.

Missing goods, visible damage, quantity discrepancies or defects should be reported within 48 hours of delivery.

Installation support

Where installation service is included or arranged, the installation requirements and applicable charges will be stated on the quotation, sales order or invoice. Customers should ensure that site conditions and measurements are suitable for the selected product before installation.

Changes, urgent requests or additional work outside the original confirmed scope may be subject to additional charges and service availability.

Old product disposal

Disposal of old furniture, appliances or existing products is not included unless specifically stated in the order.

Deferred or uncollected orders

If goods are not accepted within one month of the confirmed delivery date, the order may be treated as cancelled in accordance with the applicable order terms.
If collection or delivery is deferred for 6 months or more, a storage and holding fee of $160 per year may apply.

Need help before ordering?

If you are unsure about product size, installation requirements or delivery arrangements, contact our team before confirming your order. Providing your product model, room or installation context and relevant measurements will help us advise more accurately.

Email: sales@lightavenuesg.com